AuntieA's offers a 30-day money back guarantee on all items. Items returned to AuntieA 's must have a Returned Materials Authorization (RMA). Please call 1-866-923-9276 or (775) 343-5228 to obtain this number. All returned items must be shipped prepaid and insured. Any items returned COD will be refused. No merchandise will be accepted, credited, or refunded that has been modified in any way that makes it unfit for sale. Thank you.